{"id":35911,"date":"2022-10-27T08:32:05","date_gmt":"2022-10-27T08:32:05","guid":{"rendered":"https:\/\/www.proprofsdesk.com\/blog\/?p=35911"},"modified":"2026-08-03T05:57:50","modified_gmt":"2026-08-03T05:57:50","slug":"gorgias-alternatives","status":"publish","type":"post","link":"https:\/\/dev.proprofsdesk.com\/blog\/gorgias-alternatives\/","title":{"rendered":"Top 11 Gorgias Alternatives &#038; Competitors for 2026"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Are you wondering if Gorgias is worth your time and money? Do you wish to know which <\/strong><strong>Gorgias alternatives<\/strong><strong> can work best for your team?&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stay tuned, for you will surely have your answer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this tool to interact with customers on multiple channels, track social media orders, recommend online products, and much more.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But despite these benefits, many people are actively searching for the best alternatives to Gorgias. What could be the possible reasons?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gorgias is mainly designed for e-commerce stores, so if you don\u2019t have a big online presence, this tool isn\u2019t for you. Similarly, users often complain about limited tickets that they can generate, inflexible plans, and poor-performing mobile apps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sounds familiar? Don\u2019t worry, we have some great alternatives in store for you. But before that, let\u2019s understand more about this tool\u2019s features and drawbacks.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Is_Gorgias\"><\/span>What Is Gorgias?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gorgias is a <a href=\"https:\/\/www.proprofsdesk.com\/blog\/best-help-desk-software\/\">popular help desk tool<\/a> designed to help e-commerce businesses delight online shoppers and boost sales. The tool allows agents to view complete customer information such as their name, contact history, recent orders, and much more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gorgias also helps you track your social media presence. For instance, when customers inquire about your products on social media ads or posts, agents can respond to them and increase sales.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So how much does Gorgias cost your business? There are five plans on offer: Starter ($10\/month), Basic ($60\/month), Pro ($360\/month), Advanced ($900\/month), and Enterprise (custom plan).&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Look_For_Gorgias_Alternatives\"><\/span>Why Look For Gorgias Alternatives?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Despite these features, why are Gorgias users searching for the best alternatives? What are those factors that make them switch to another tool?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have jotted down some of the major drawbacks of this tool that deserve your undivided attention. Let\u2019s discuss them in detail.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Designed for e-commerce stores:<\/strong> If you are an e-commerce business, Gorgias has a lot to offer, such as Shopify and BigCommerce integrations, proactive messaging, and more. However, this tool might not be the best option for you if you do not run an online store.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>You are charged for the number of support tickets: <\/strong>While most <a href=\"https:\/\/www.proprofsdesk.com\/cloud-based-helpdesk\/\">cloud-based help desk software<\/a> charge customers based on the number of users and features they want, Gorgias has adopted a different approach. You are charged based on the number of tickets you receive and resolve. For example, the Starter plan is limited to only 50 tickets\/month.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>You will have to pay extra for automation features: <\/strong>Gorgias charges its customers extra bucks for automation features such as self-service and automated responses. Depending on your active plan, these add-ons can cost your business anywhere from $30\/month to $450\/month.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>The mobile app needs improvements: <\/strong>The Gorgias app has a rating of just 2.3\/5 on the Apple AppStore. No wonder there are multiple users who have complained about the app crashing quite often. Both Android and iOS app versions need significant improvements.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Features_Gorgias_Alternatives_Must_Have\"><\/span>The Features Gorgias Alternatives Must Have<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you are searching for the best alternative to Gorgias, it is important to know what features you want for your team.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some important ticketing system features that every alternative should have:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A simple and powerful shared inbox so your agents can view all customer conversations in one place and respond faster.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Robust <a href=\"https:\/\/www.proprofsdesk.com\/features\/\">help desk ticketing features<\/a> to ensure every message can be tracked and isn\u2019t lost. For instance, ticket organization, prioritization, filters, etc.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Automation capabilities to help your team avoid repetitive tasks and get more done faster. For instance, automated ticket assignments to ensure smooth work distribution.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>In-depth reports and analytics to help support managers gauge performance and track CX with the help of metrics such as CSAT, first response time, ticket resolution time, etc.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Our_Selection_Criteria_for_Gorgias_Alternatives\"><\/span>Our Selection Criteria for Gorgias Alternatives<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There is no doubt that there are hundreds of <a href=\"https:\/\/www.proprofsdesk.com\/blog\/best-help-desk-software\/\">help desk software<\/a> available in the market. With so many options to choose from, selecting the right alternatives can be quite a struggle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But don\u2019t worry, we have done the heavy lifting for you. All the help desk alternatives have been chosen after careful consideration. All the tools should meet the following criteria:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Primary Help Desk Features:<\/strong> All Gorgias alternatives should offer help desk features such as <a href=\"https:\/\/www.proprofsdesk.com\/blog\/best-shared-inbox-tools\/\">shared inbox<\/a>, multichannel support, ticket prioritization, customer self-service, reports, etc.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Listed on Top Software Review Platforms:<\/strong> The Gorgias competitors should be listed on the top software reviews websites such as G2.com, SoftwareWorld, and Capterra.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Minimum 10 User Reviews:<\/strong> Every tool should include at least ten online reviews from genuine users. Reviews shared on software review platforms can help you understand the various pros of a product.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Are_the_Best_Gorgias_Help_Desk_Alternatives_for_Businesses\"><\/span>What Are the Best Gorgias Help Desk Alternatives for Businesses?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a list of 11 Gorgias alternatives that you can consider for your customer service team:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <a href=\"https:\/\/www.proprofsdesk.com\/\">ProProfs Help Desk<\/a><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"271\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/ZD16-1.jpg\" alt=\"ProProfs Help Desk is considered the best alternative to Gorgias\" class=\"wp-image-36827\"\/><figcaption><a href=\"https:\/\/www.proprofsdesk.com\/\">Source<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">ProProfs Chat helps you deliver instant, accurate, and round-the-clock customer support across every industry, not just eCommerce. Its <a href=\"https:\/\/www.proprofsdesk.com\/features\/ai-help-desk\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener nofollow\">AI-powered chatbot<\/a> fields repetitive questions entirely on its own and keeps communication consistent even during peak hours, while ready-to-use templates for lead generation, support, and appointment booking get you live the same day. I can train the AI using website or help center content, so responses are precise and contextual rather than generic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where Gorgias charges per ticket and locks automation features behind expensive add-ons, <a href=\"https:\/\/www.proprofschat.com\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener nofollow\">ProProfs Chat<\/a> gives you a full-featured platform without the billing surprises.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Native help desk integration auto-converts unresolved chats into support tickets with full transcripts attached, and features like real-time visitor tracking, smart routing, and canned responses keep every conversation organized and agents in full control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of ProProfs Help Desk:&nbsp;<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Prioritize issues and requests that need urgent attention<\/li><li>Use the round-robin method to automatically assign tickets to available agents<\/li><li>Create your online knowledge base in minutes with pre-designed templates<\/li><li>Monitor ticket resolution times, agent ratings, and <a href=\"https:\/\/www.proprofsdesk.com\/blog\/help-desk-metrics\/\">other metrics<\/a><\/li><li>Resolve customer complaints on the move with a dedicated mobile app<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Automate support with easy-to-deploy chatbots<\/li><li>Simple, Gmail-like interface<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Horse Saddle Shop is a famous US-based saddler that sells customers western saddles and boots. Established in 1986, the saddle business has assisted over 40,000 clients and sold over 37,000 saddles.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the beginning, when customers had queries related to saddle fittings, they would use phone support to seek help. To save time and enhance efficiency, Horse Saddle Shop used ProProfs Help Desk\u2019s live chat feature to interact with customers and answer their questions in real-time.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $20\/agent\/month<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.<strong> <a href=\"https:\/\/www.proprofschat.com\/\">ProProfs Chat <\/a><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"447\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2022\/10\/ProProfs-Live-Chat-Homepage-1024x447.png\" alt=\"ProProfs Live Chat Homepage\" class=\"wp-image-44642\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">ProProfs Chat helps you deliver instant, accurate, and round-the-clock customer support across every industry, not just eCommerce. Its AI-powered chatbot automates repetitive questions and keeps communication consistent even during peak hours, while ready-to-use templates for lead generation, support, and appointment booking get you live the same day. I can train the AI using website or help center content, so responses are precise and contextual rather than generic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where Gorgias charges per ticket and locks automation features behind expensive add-ons, ProProfs Chat gives you a full-featured platform without the billing surprises. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Native help desk integration auto-converts unresolved chats into support tickets with full transcripts attached, and features like real-time visitor tracking, smart routing, and canned responses keep every conversation organized and agents in full control.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Top Features of ProProfs Chat:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Proactive chat invitations to engage visitors and convert them into leads<\/li><li>Train AI chatbots using your website or help center data for highly accurate responses<\/li><li>Real-time visitor tracking for timely engagement<\/li><li>Native help desk integration to auto-convert unresolved chats into support tickets<\/li><li>Offer 360-degree support with the Customer Delight Suite (Live Chat + Help Desk + Knowledge Base + Survey + Qualaroo)<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why We Picked It:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Manage all customer conversations across multiple channels from one clean dashboard, no coding required<\/li><li>AI chatbot trains on your website content to deliver instant, accurate 24\/7 answers without agent involvement<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for:<\/strong>&nbsp;AI chatbot automation, lead generation, proactive chat invitations, intelligent chat routing, helpdesk integration, omnichannel support, and a forever-free \\plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed:&nbsp;<\/strong>Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for:&nbsp;<\/strong>Startups, small to mid-sized businesses, large enterprises<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Case Study:<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Family-owned and operated since 1986, HorseSaddleShop.com is the USA\u2019s #1 saddler. They have assisted over 40,000 customers, sold over 37,000 saddles, and shipped to 60 different countries. Whether a customer is looking for a barrel, roping, trail, or show saddle, they offer quality USA-made saddles built to last a lifetime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many HorseSaddleShop customers need quick answers about saddle fitting for their horse and riding style before making a purchase. While some customers were happy to call, many preferred not to use the phone, leaving the business without a fast and convenient way to reach them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After using the live chat feature of ProProfs Chat, customers could connect with the team in real-time and get the guidance they needed to make the right buying decision. As a bonus, the automatic translation feature made it easy to support international customers for whom English isn\u2019t their first language. The business is now able to communicate better with customers, build stronger relationships, and drive more revenue.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">A free plan is available for growing teams. Paid plans start at <a href=\"https:\/\/www.bigcontacts.com\/pricing\/\">$19.99\/user\/month<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. <a href=\"https:\/\/www.zendesk.com\/service\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">Zendesk<\/a><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"267\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA.jpg\" alt=\"Zendesk is one of the top Gorgias competitors available in the market\" class=\"wp-image-36829\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Zendesk is one of the top Gorgias competitors available in the market. This powerful <a href=\"https:\/\/www.proprofsdesk.com\/blog\/help-desk-ticketing-system\/\">help desk ticketing system<\/a> is used by thousands of brands pertaining to various industries &#8211; from Automotive to SaaS to Education.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Zendesk, you can manage customer complaints whether they contact you via live chat, messaging, or social media. In addition, you can develop AI-powered answer bots to automate your customer support process and allow agents to focus on other pressing issues.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4><strong>Top Features of Zendesk:<\/strong><\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Gather different types of information with custom ticket fields<\/li><li>Offer reliable support on the move with Zendesk\u2019s mobile apps<\/li><li>Built an integrated help center to offer round-the-clock service<\/li><li>Allow customers to discuss solutions on your community forum<\/li><li>Connect your help desk with Zendesk CRM<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4><strong><strong>Why We Picked It:<\/strong><\/strong><\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Make the most of advanced reporting and analytics<\/li><li>Share knowledge base article links via chat<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for: <\/strong>Automated ticket assignments, community forum, online help center&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed: <\/strong>Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for:<\/strong> Large enterprises<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GrubHub is an online food delivery app founded by Matt Maloney in the year 2004. Using their app, customers can locate nearby restaurants and order food in easy steps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the COVID-19 pandemic, GrubHub witnessed an unprecedented rise in orders as online food delivery was the only option for most customers. After switching to Zendesk, their customer service team could easily meet the demand and witnessed a 53% increase in knowledge base article views.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $49\/agent\/month<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. <a href=\"https:\/\/freshdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">Freshdesk<\/a><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"243\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA1.jpg\" alt=\"Freshdesk is a free Gorgias alternative\" class=\"wp-image-36830\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Freshdesk is a free Gorgias alternative that helps your business deliver memorable customer experiences. You can create knowledge base articles and ensure members from different departments can work together to publish the best content.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a field service team, Freshdesk can be of great help. For example, you can route issues to field agents based on their availability, skillset, and proximity. Moreover, you can enhance the service experience via simplified appointment scheduling.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of Freshdesk:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Monitor customer satisfaction and help desk productivity<\/li><li>Automatically distribute incoming tickets among your team members<\/li><li>Create canned responses to deliver consistent replies<\/li><li>Split complex tickets into multiple child tickets<\/li><li>Convert ticket replies into knowledge base articles<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Manage requests over Facebook, Whatsapp, and Twitter&nbsp;<\/li><li>Monitor your field service team<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for: <\/strong>Field service management, parent-child ticketing, email notifications<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed:<\/strong> Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for: <\/strong>Startups, small to mid-sized businesses, large enterprises<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Curefit, now known as Culfit, is a health and fitness company founded in 2016. The company offers customers Cultpasses that can be used to access various gyms across the country, at-home workouts, mental wellness programs, and more.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The fitness company knew from the start that customer experience would be a crucial factor in its success. Cultfit uses Freshdesk to track all email and app-based queries in one place. As a result, their support team is able to resolve around 95% of tickets within SLAs.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $15\/agent\/month<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. <a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">Intercom<\/a>&nbsp;<\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"234\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA2.jpg\" alt=\"Intercom is a free Gorgias alternative\" class=\"wp-image-36831\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom is a customer service tool that offers powerful automation and proactive messaging features. With the team inbox feature, agents can collaborate to resolve issues faster.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom comes with a chatbot called the Resolution Bot which can be used to share knowledge base articles with customers. You can even use it to answer routine customer questions about product availability, pricing, etc., and reduce your team&#8217;s workload.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of Intercom:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Track your customer service team\u2019s performance<\/li><li>Capture customer requests from Facebook and Instagram<\/li><li>Share help center articles with customers to encourage self-service<\/li><li>Create macros or canned responses for common questions<\/li><li>Integrate with your CRM, email, and other ticketing systems<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Access all communication channels from a single inbox<\/li><li>Use multiple keyboard shortcuts<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for:<\/strong> Proactive messaging, chatbot, shared inbox, help center<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed:<\/strong> Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for:<\/strong> Medium businesses, large enterprises<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Qonto is an all-in-one finance management company that operates with the aim of simplifying how businesses manage their finances. The company offers multiple financial services such as expense management, managed bookkeeping, online payment transfers, and more.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Qonto&#8217;s team switched to Intercom as they were looking for a ticketing system that adopted a more conversational approach. The financial company achieved a 95% CSAT score and an average first response time of two minutes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Get in touch with the company for a quote.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. <a href=\"https:\/\/www.hubspot.com\/products\/service\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">HubSpot Service Hub<\/a><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"252\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA3.jpg\" alt=\"HubSpot Service Hub is a free alternative to Gorgias\" class=\"wp-image-36832\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">HubSpot Service Hub is a free alternative to Gorgias that can help your support team get started in no time. The tool allows you to convert commonly asked questions into knowledge base articles or videos.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The best part about this ticketing system is that you can easily integrate it with <a href=\"https:\/\/www.signitysolutions.com\/blog\/hubspot-crm-features-benefits-and-plans\">HubSpot&#8217;s CRM platform<\/a>. This powerful integration will allow your service agents to get view the customer information and provide personalized assistance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of HubSpot Service Hub:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Route chat conversations to the right live chat operators<\/li><li>Create a secure customer portal to allow customers to track ticket progress<\/li><li>Monitor the CX with CSAT, NPS, and CES surveys<\/li><li>Gain better visibility into conversations with a shared inbox<\/li><li>Deliver agile support on the move with mobile apps<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Robust CRM integration<\/li><li>Automatically share recommended content with your team<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for:<\/strong> Shared inbox, customer surveys, CRM integration, help center<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed:<\/strong> Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for:<\/strong> Small to mid-sized businesses, large enterprises<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Studio Designer is a digital project management and accounting platform designed specifically to meet the needs of interior designers. The online design platform is used by 6,500 professionals across 3,000+ businesses and design studios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Studio Designer partnered with HubSpot Service Hub to merge their customer service, marketing, and sales processes onto a single platform. As a result, their customer service team has witnessed a significant increase in customer satisfaction scores and saved 25% of their time.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $45\/month&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">Salesforce Service Cloud<\/a><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"210\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA4.jpg\" alt=\"Salesforce Service Cloud is a free Gorgias alternative\" class=\"wp-image-36833\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">When most people think of Salesforce, they think of it as a popular CRM brand. However, Salesforce Service Cloud is designed to help you delight customers while reducing service costs.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The tool can be used to provide personalized support experiences on digital channels and on the field. You can create a branded help center for customers and free up your agents from the trouble of handling repetitive customer questions and requests.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of Salesforce Service Cloud:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Develop chatbots to handle frequently asked questions<\/li><li>Monitor asset performance and predict asset failure<\/li><li>Empower customers to schedule their own appointments and get updates<\/li><li>Unify customer data onto a single platform<\/li><li>Build a mobile responsive and secure customer portal<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Provide access to experts on the community forum<\/li><li>Leverage mobile apps for Android and iOS<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayPal is a global leader when it comes to online payments. The company offers a secure, faster medium to send and receive money to over 300+ million businesses and customers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayPal uses Salesforce to provide sales, service, and customer success teams with a unified platform. The team members can get a 360-degree view of all customers and personalize interactions at scale. Over the years, PayPal has successfully improved its first-call resolution and customer satisfaction scores.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $25\/month<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. <a href=\"https:\/\/www.zoho.com\/desk\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">Zoho Desk<\/a><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"243\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA5.jpg\" alt=\"Zoho Desk is another software like Gorgias\" class=\"wp-image-36834\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk is another software like Gorgias that deserves to be on your list. With powerful omnichannel capabilities, your team can meet customers on multiple channels such as email, chat, social media, phone, and website.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To encourage self-service and allow customers to find solutions on their own, you can embed a knowledge base on your website, mobile app, or SaaS products.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of Zoho Desk:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Automatically add tags to tickets to keep your inbox well-organized<\/li><li>Connect with Zoho CRM to access advanced customer management tools<\/li><li>Automatically assign support tickets to appropriate agents<\/li><li>Track the time spent by agents resolving each ticket<\/li><li>Save time by using templates for email and notifications<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Create different help centers for different brands<\/li><li>Monitor your social media presence<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for:<\/strong> SLA management, agent productivity, help desk automation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed:<\/strong> Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for:<\/strong> Startups, small to mid-sized businesses<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shiji Group and its multiple subsidiaries provide world-class technological solutions for businesses belonging to hotel, food service, retail, and entertainment industries. Founded in 1998, Shiji consists of over 5,000 workers and serves businesses in over 180 countries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Around 600 Shiji employees use Zoho Desk to manage support channels and portals for different products. Moreover, they have integrated Zoho Desk with Zoho CRM, Zoho Analytics, and multiple other tools.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $12\/agent\/month<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h3>8. <a href=\"https:\/\/www.happyfox.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">HappyFox<\/a><\/h3><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"220\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA6.jpg\" alt=\"HappyFox is another brilliant Gorgias alternative\" class=\"wp-image-36835\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">HappyFox is another brilliant Gorgias alternative that can help you meet your customer service goals. The tool can be used by customer service, IT operations, and marketing teams.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HappyFox allows your team to automatically organize incoming tickets into different categories such as customer service, returns, billing, sales, etc. This ensures every ticket lands in the right place and can be worked on by the relevant team members.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of HappyFox:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Capture customer communications via chat, email, phone, and social media<\/li><li>Track the progress of issues with the help of ticket statuses<\/li><li>Select related tickets to apply bulk actions<\/li><li>View and access all ticket attachments in one place<\/li><li>Filter tickets based on priority and responsibility<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Find past tickets using the advanced search functionality<\/li><li>Avoid duplicate replies with agent collision<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PDG+ Creative is a reputed marketing company that is know for its website design and branding services. Based in Bartlesville, Oklahoma, the marketing firm offers creative solutions in digital, print, and interactive formats.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before switching to HappyFox, there was no platform to track incoming service issues raised by customers via phone calls and emails. However, now, their team can easily organize messages into relevant categories and track every issue from start to finish.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $29\/agent\/month<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. <a href=\"https:\/\/www.liveagent.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">LiveAgent<\/a><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"228\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA7.jpg\" alt=\"LiveAgent is another help desk software like Gorgias\" class=\"wp-image-36836\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">LiveAgent is another help desk software like Gorgias that helps you automate repetitive tasks and make better business decisions based on rich insights. To optimally manage your team\u2019s workload, you can automatically distribute tickets among service reps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">LiveAgent is known for its highly functional live chat feature. You can invite customers to chat based on the time spent on your website, offer personalized assistance, enhance engagement, and boost lead generation.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of LiveAgent:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Choose from a wide range of contact form templates<\/li><li>Give agents access to specific parts of the help desk platform with custom roles<\/li><li>Send automated email notifications about new tickets to agents<\/li><li>Merge similar tickets together and respond faster<\/li><li>Create pre-defined answers to common questions<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Simply copy and paste images inside a ticket<\/li><li>Track your agents\u2019 productive time<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose it for: <\/strong>Call recordings, IVR, time tracking, ticket export<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3rd party integrations allowed:<\/strong> Yes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suited for:<\/strong> Startups, small to mid-sized businesses<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a popular online lifestyle magazine, Refresher publishes articles on topics that the current generation loves &#8211; fashion, food, technology, and music. The company chose LiveAgent to streamline its internal communications.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the help of robust internal collaboration features and flexibility, Refresher&#8217;s customer service team can handle more than 1700 support tickets per month. In addition, automation rules enabled them to route tickets to the right people.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $15\/agent\/month<\/p>\n\n\n\n\n\n<h3 class=\"wp-block-heading\">10. <a href=\"https:\/\/www.visionhelpdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" aria-label=\"undefined (opens in a new tab)\">Vision Helpdesk<\/a><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"220\" src=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2023\/01\/GA8.jpg\" alt=\"Vision Helpdesk is another help desk software like Gorgias\" class=\"wp-image-36837\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Vision Helpdesk offers a powerful ticketing system that converts your customer emails, phone calls, chat messages, and social media conversations into unique tickets. You can monitor tickets based on their statuses, such as \u201cOpen,\u201d \u201cAwaiting,\u201d \u201cPending,\u201d \u201cResolved.\u201d etc.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vision Helpdesk allows you to gamify your help desk platform by creating agent achievement levels. This makes things much more interesting for your service heroes as they feel motivated to showcase their best performance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Top Features of Vision Helpdesk:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Set round-robin rules to automate your ticket assignment process<\/li><li>Apply SLA rules to tickets based on different criteria<\/li><li>Automatically close tickets when no customer response is received<\/li><li>Allow agents to share knowledge and files on complex issues<\/li><li>Automatically escalate tickets when SLAs are breached<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Why We Picked It:<\/h4><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Create custom email templates<\/li><li>Gamify your help desk platform<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Case Study:<\/h4>\n<p>Not available<\/p><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><h4>Pricing:<\/h4><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Starts at $12\/agent\/month<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comparison_of_Best_Alternatives_of_Gorgias\"><\/span>Comparison of Best Alternatives of Gorgias<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div id=\"tablepress-75-scroll-wrapper\" class=\"tablepress-scroll-wrapper\">\n\n<table id=\"tablepress-75\" class=\"tablepress tablepress-id-75 tablepress-responsive\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\">Software<\/th><th class=\"column-2\">Price<\/th><th class=\"column-3\">Ticket Management<\/th><th class=\"column-4\">Shared Inbox<\/th><th class=\"column-5\">Multi-channel Communication<\/th><th class=\"column-6\">Alerts &amp; Escalations<\/th><th class=\"column-7\">Live Chat<\/th><th class=\"column-8\">Self-Service Portal<\/th><th class=\"column-9\">IT Help Desk<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-hover\">\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\">ProProfs Help Desk<\/td><td class=\"column-2\">$10\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">Y<\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\">Zendesk<\/td><td class=\"column-2\">$49\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">Y<\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\">Freshdesk<\/td><td class=\"column-2\">$15\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">N<\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\">Intercom<\/td><td class=\"column-2\">Not Available<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">N<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">N<\/td>\n<\/tr>\n<tr class=\"row-6 even\">\n\t<td class=\"column-1\">Hubspot Service Hub<\/td><td class=\"column-2\">$45\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">N<\/td>\n<\/tr>\n<tr class=\"row-7 odd\">\n\t<td class=\"column-1\">Salesforce Service Cloud<\/td><td class=\"column-2\">$25\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">Y<\/td>\n<\/tr>\n<tr class=\"row-8 even\">\n\t<td class=\"column-1\">Zoho Desk<\/td><td class=\"column-2\">$12\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">N<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">N<\/td>\n<\/tr>\n<tr class=\"row-9 odd\">\n\t<td class=\"column-1\">HappyFox<\/td><td class=\"column-2\">$29\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">Y<\/td>\n<\/tr>\n<tr class=\"row-10 even\">\n\t<td class=\"column-1\">LiveAgent<\/td><td class=\"column-2\">$15\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">Y<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">N<\/td>\n<\/tr>\n<tr class=\"row-11 odd\">\n\t<td class=\"column-1\">Vision Helpdesk<\/td><td class=\"column-2\">$12\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">N<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">Y<\/td>\n<\/tr>\n<tr class=\"row-12 even\">\n\t<td class=\"column-1\">Gorgias<\/td><td class=\"column-2\">$10\/month<\/td><td class=\"column-3\">Y<\/td><td class=\"column-4\">N<\/td><td class=\"column-5\">Y<\/td><td class=\"column-6\">Y<\/td><td class=\"column-7\">Y<\/td><td class=\"column-8\">Y<\/td><td class=\"column-9\">N<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div><!-- #tablepress-75 from cache -->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Verdict_Which_Gorgias_Alternative_Should_You_Go_For\"><\/span>Final Verdict: Which Gorgias Alternative Should You Go For?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gorgias is a powerful help desk tool that allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Manage customer interactions on multiple channels<\/li><li>Encourage self-service among your customers&nbsp;<\/li><li>Share offers and recommendations via live chat<\/li><li>Get actionable insights into your team\u2019s performance<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Despite such powerful features, some serious limitations, such as inflexible pricing structure, malfunctioning mobile app, etc., make people search for the right alternatives to Gorgias. All the tools shared in this Gorgias comparison blog are well-trusted, useful, and have been selected after rigorous research.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to go for a ticketing system that is designed for every industry and offers a wide range of features, you can choose ProProfs Help Desk. If you want a service-oriented solution with a blend of CRM capabilities, then Salesforce Service Cloud can be a great option too. Similarly, if you want to enhance your IT support operations, Vision Helpdesk can be a good bet.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you wondering if Gorgias is worth your time and money? Do you wish to know which Gorgias alternatives can work best for your team?&nbsp; Stay tuned, for you will surely have your answer.&nbsp; Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this&#8230;<\/p>\n","protected":false},"author":14,"featured_media":40108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-35911","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alternatives-and-comparisons"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 11 Best Gorgias Alternatives &amp; Competitors for 2026<\/title>\n<meta name=\"description\" content=\"Gorgias is an easy-to-use ticketing system. However, it lacks some important features. Explore the top 11 Gorgias alternatives for improved support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.proprofsdesk.com\/blog\/gorgias-alternatives\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 11 Best Gorgias Alternatives &amp; Competitors for 2026\" \/>\n<meta property=\"og:description\" content=\"Gorgias is an easy-to-use ticketing system. However, it lacks some important features. 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