Whenever I hear the term \u201ccloud-based,\u201d three things come to mind \u2013 24\/7 access, streamlined operations, and greater flexibility. <\/p>\n\n\n\n
As more and more customer service teams embrace innovation, the demand for cloud-based ticketing systems is at an all-time high. If you, too, are looking to shift your help desk from the confines of office walls to the cloud, I have some great options for you! <\/p>\n\n\n\n
Allow me to share the seven best cloud help desk systems selling like hotcakes in the market.<\/p>\n\n\n\n
<\/strong>A cloud-based ticketing system is support software hosted entirely online, so your team logs in from a browser instead of installing anything on a local server. Tickets, customer data, and reports live on the vendor’s infrastructure, and updates roll out automatically without your IT team lifting a finger.<\/p>\n\n<\/div>\n\n\n\n The shift toward this model is well underway. A study by Gartner in 2022<\/a> found that 51% of enterprise IT spending on application software, infrastructure, and business process services would shift to the cloud by 2025, up from 41% just three years earlier. Support ticketing has followed that same curve, and a cloud based service desk is now the default starting point for most teams, not the exception.<\/p>\n\n\n\n As a support manager, I have experimented with both on-premise solutions and cloud-based systems. But I would always choose the latter for its flexible pricing, automated data backups, and security. <\/p>\n\n\n\n All the tools mentioned in this list have been a part of my team\u2019s \u201ctoolkit\u201d at some point in the last few years. A few tools were also recommended by peers when they learned I was writing this blog. Let\u2019s quickly explore each tool and its pricing. <\/p>\n\n\n\n<\/span>10 Cloud-Based Help Desk Software to Consider This Year<\/span><\/h2>\n\n\n\n
Tool<\/strong><\/td> Best For<\/strong><\/td> Pricing<\/strong><\/td> G2 Rating<\/strong><\/td><\/tr> ProProfs Help Desk<\/td> Easiest AI Help Desk for Shared Inboxes, Ticket Workflow Automation, and Scaling Support Teams<\/td> A free plan is available for growing teams. Paid plan starts at $19.99\/month<\/a>.<\/td> 4.7<\/td><\/tr> Zendesk<\/td> Self-service and enterprise-scale cloud support<\/td> Starts at $19\/agent\/month<\/td> 4.3<\/td><\/tr> Freshdesk<\/td> Omnichannel cloud ticketing<\/td> Starts at $15\/agent\/month<\/td> 4.4<\/td><\/tr> Freshservice<\/td> Cloud IT service desk and ITSM<\/td> Starts at $19\/agent\/month<\/td> 4.6<\/td><\/tr> Zoho Desk<\/td> Multichannel support inside the Zoho ecosystem<\/td> Starts at $14\/user\/month<\/td> 4.4<\/td><\/tr> Help Scout<\/td> Simple, clean shared inbox<\/td> Free plan for up to 5 users; paid plans start at $25\/user\/month<\/td> 4.4<\/td><\/tr> Hiver<\/td> Gmail-based cloud ticketing<\/td> Free plan available; paid plans start at $25\/user\/month<\/td> 4.6<\/td><\/tr> LiveAgent<\/td> Social media and live chat ticketing<\/td> Starts at $15\/agent\/month<\/td> 4.5<\/td><\/tr> HappyFox Help Desk<\/td> Reporting and analytics<\/td> Starts at $24\/agent\/month<\/td> 4.5<\/td><\/tr> Jira Service Management<\/td> Cloud ITSM for dev and IT teams<\/td> Free plan for up to 3 agents; paid plans start at $20\/agent\/month<\/td> 4.3<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n 1. ProProfs Help Desk – Easiest AI Help Desk for Shared Inboxes, Ticket Workflow Automation, and Scaling Support Teams<\/h3>\n\n\n\n