ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

10 Best Deskpro Alternatives & Competitors in 2026 (Tested & Ranked)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 6 Aug, 2026

I go looking for Deskpro alternatives every time a support team tells me the same story: the tool works fine, but something about it, the price, the AI, the admin panel, just isn’t keeping up with how the team actually works day to day. I’ve set up Deskpro for small teams, compared it against a...

10 Best SupportBee Alternatives & Competitors in 2026 (Tested & Ranked)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 6 Aug, 2026

I’ve spent the better part of this year moving small support teams off SupportBee and onto something that fits where they’ve grown to. Some wanted a lower bill. Some wanted live chat. A few just wanted an AI agent that could draft a reply before they even opened the ticket. SupportBee does one thing well....

9 Best HelpSpot Alternatives & Competitors in 2026 (Tested & Ranked)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Jul, 2026

I go looking for HelpSpot alternatives every time a support team tells me the same thing: they’re paying $29 an agent every month, and it still feels like using email from 2015. I’ve set up HelpSpot for small teams, used it myself, and helped teams move off it more times than I can count. So...

Help Desk ROI: The Formula, Metrics & Full Guide

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Jul, 2026

Help desk ROI measures the financial return a company gets from its help desk software compared to what it spends on it. It’s calculated by comparing the value gained (time saved, tickets resolved, agents freed up) against the total cost of the tool. A positive ROI means the software pays for itself. Help desk ROI...

7 Best SupportPal Alternatives & Competitors in 2026 (Compared)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

If you’re comparing SupportPal alternatives, you’re probably running into one of two walls: the self-hosted setup is starting to feel like a part-time job, or you want AI baked into your ticketing system instead of bolted on later. Either way, you’re in the right place. SupportPal does a good job as a flat-rate, self-hosted help...

10 Best Free Ticketing Systems in 2026 (Only Free Plans Included)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 3 Aug, 2026

Almost every second day, a business owner asks me this: “Can we get started with a solid ticketing system without spending a dime?” The answer, thankfully, is yes, and there are plenty of free ticketing systems available than ever. But here’s the thing: not all free ticketing systems are created equal. Some offer genuinely useful...

Internal and External Customer Service: Key Differences, Best Practices & How to Manage Both

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 10 Aug, 2026

I’ve spent over a decade helping companies fix their customer service operations, and here’s the pattern I keep seeing: when it comes to internal and external customer service, businesses that consistently fail their external customers almost always have a broken internal service culture first. The clearest example? A SaaS company I worked with had skilled...

Gmail vs Help Desk: Which Is the Right Tool for Customer Support in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 1 Apr, 2026

I have spent years watching the same story play out: a small team sets up an email address in Gmail, things run smoothly for a few months, and then almost overnight, the cracks appear. Emails go missing. Two teammates reply to the same customer. Nobody knows what is still open. The Gmail vs help desk...

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Best Help Desk for Real Estate: 6 Ticketing Tools for 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

What is a help desk for real estate? A help desk for real estate is a support ticketing system that converts tenant requests, maintenance reports, leasing inquiries, and agent communications into organized, trackable tickets — routed to the right person, logged with full history, and resolved faster than any shared inbox can. I’ve managed enough...

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Help Desk for Shopify: Key Features, Tools & Selection Tips for Success

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 31 Oct, 2025

Imagine this: It’s Black Friday, your Shopify store is buzzing with activity, and suddenly, the floodgates open. Orders are pouring in, but so are customer support tickets. This was my reality not long ago. As our online business grew, so did the volume of customer inquiries. It became clear—without the right system in place, customer...